Support service Member – Dept. off Knowledge (Remote)

Support service Member – Dept. off Knowledge (Remote)

The main responsibilities is to respond to incoming phone calls otherwise chats along with build outbound phone calls regarding Government Scholar Aid (FSA) Mortgage Maintenance

Maximus is currently looking Customer care Agencies to support the brand new Institution from Degree. To prepare your for it role, Maximus provides reduced, complete training and this assurances all of our team look after each caller which have the greatest degrees of training and you can professionalism.

Work schedule: Must be able to sit-in eight days of coaching (Remotely – from your home), Monday-Saturday, 8am-4:30pm CT. Almost no time of is actually permitted throughout degree. Up on achievement of coaching your work plan might possibly be allotted to you.

  • Address incoming calls, e-mails or chats to make outgoing phone calls of Federal Pupil Services (FSA) Loan Repair
  • Answer questions and notate levels away from guidance provided and you can methods drawn in response to people questions
  • Build outbound calls to follow along with up with users to explain pointers otherwise provide account reputation
  • Process Borrowing from the bank Agency Requests utilizing mainly based techniques and procedures
  • Help Get in touch with Center expectations also department and business regulations and functions
  • Use the feedback device to give and you may discover useful opinions toward label quality and you will service jobs
  • Utilize readily available solutions, knowledgebase, and you will fundamental technical instance phone, e-send, and you will web browser to answer inquiries and you will perform jobs commitments
  • Refer escalated phone calls or concerns in order to suitable account as required
  • Processes demands received via standard interaction and you can notate accounts from tips taken in reaction to the individuals needs

A career and you may went on a job try contingent through to acquiring and you will keeping a beneficial favorable clearance. Last viability dedication is the sole discretion of Company away from Education.

Just like the 1975, Maximus has run significantly less than their founding purpose out-of Enabling Authorities Serve people®, helping people international in order to effectively build relationships the governing bodies at all levels and across the a number of health and human services software. That have approximately 30,one hundred thousand teams in the world, Maximus is a satisfied mate so you can government organizations from the Joined Says, Australian continent, Canada, Saudi Arabia, Singapore as well as the British. Discharge your job that have Maximus thanks to our active buyers solution centers.

Active army services professionals, the spouses, and you can experienced candidates have a tendency to embody the latest core competencies MAXIMUS deems important and you can bring a resiliency and you will trustworthiness you to considerably advances our very own workforce. I admit your unique event and experience, and want to offer employment highway enabling you to keep making a big change for the country. We’re pleased with our very own involvement with teams dedicated to providing veterans in addition to their families. When you are transitioning away from army so you can civilian lifetime, provides previous service, try a retired seasoned otherwise a member of the Federal Protect otherwise Reserves, otherwise a spouse of a dynamic army provider member, you will find difficult and you may satisfying career potential for you personally. A committed and you can diverse employees try all of our important financial support. MAXIMUS provides equivalent employment opportunities to accredited individuals versus regard to race, colour, religion, intercourse, sexual direction, intercourse title, national source, secure experienced standing otherwise disabled standing.

MAXIMUS was an enthusiastic Affirmative-action/Equivalent Options Employer

While the a number one proper companion in order to governing bodies across the globe, Maximus facilitate improve the birth from social functions in the middle of state-of-the-art technology, health, economic, environment, and you will personal demands. Which have a deep understanding of system service delivery, serious wisdom one get to functional perfection, and an extensive awareness of the requirements of the individuals being offered, our very own employees get better the fresh new important missions of our own partners. Maximus delivers creative business processes management, impactful consulting attributes, and technical possibilities that provide increased results for individuals and you may higher amounts of yields and you can results off bodies-sponsored software.

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